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Your Rights and Our Policy Commitments at gx88

This page sets out how gx88 operates from a legal standpoint — covering your account rights, how we handle your data, and what governs the relationship between you and this platform where access is permitted under local law.

Jurisdiction-Dependent AccessAccount Data RightsPolicy Contact PathTerms Apply to Registered AccountsMalaysian Law Context
gx88 Your Rights and Our Policy Commitments at gx88
POLICY CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you have a legal query, a request to review your account data, or a concern about how our terms apply to your situation, there are clear channels to reach our team. We handle policy questions separately from general account support — so your request goes to the right person without delay.

Live Chat Available directly from your account dashboard. Use this for urgent policy clarifications or to flag a terms-related dispute on your account before it escalates.
Email Support Send detailed legal or data-access requests to our support email. Include your registered account ID and the specific policy area you are asking about for a faster response.
Account Help Centre Log in and visit the Help section to find our policy documents, data request forms, and the process for raising a formal complaint about how your account was handled.
DATA AND ACCOUNT SECURITY

What We Do to Protect Your Account and Data

Your account data is held under a structure designed to minimise unnecessary retention. We collect only what is needed to verify your identity, process your transactions, and maintain a record of your account activity. Data is not shared with third parties outside of what is required for payment processing through channels like Touch 'n Go eWallet, Boost, or GrabPay, or what is required by applicable law.

Data Retention Policy

We retain your account and transaction data only for as long as required by applicable law or our internal audit obligations. Once that period ends, data is deleted or anonymised according to our retention schedule.

Cookie Handling

Cookies on gx88 are used strictly for session management and basic site functionality. We do not use cookies to build advertising profiles. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Every login on mobile or desktop runs through OTP verification sent to your registered number. If you suspect unauthorised access, contact our live chat immediately and we will initiate a security review on your account.

Requesting Changes to Your Data

To request a correction, export, or deletion of personal data held on your account, submit a written request via the Help Centre. We will respond within the timeframe required under applicable data protection rules.

Common Questions About Our Legal Terms and Your Rights

These are the questions we get asked most often about how our legal terms work, what your rights are as an account holder, and how to act on them. If something specific to your situation is not covered here, reach out via live chat or email with your account ID.

Your account is subject to the terms accepted at registration and to local laws in your jurisdiction. Access and eligibility depend on local law, so whether you can hold an active account is determined by what local law permits in Malaysia.

Yes. Submit a data access request through the Help Centre with your account ID. We will compile and send you the relevant data within the timeframe set by applicable data protection rules in your region.

Start with live chat to flag the issue. If it is not resolved there, escalate in writing via email, referencing your account ID and the specific transaction or policy matter. We treat formal complaints with a separate internal review process.

Payment data shared during a transaction is handled only by the payment processor involved — Touch 'n Go eWallet, GrabPay, or Boost — and is not retained by us beyond what is needed for transaction verification and audit purposes.

After account closure, we retain transaction and identity records only for as long as required by law. Once that period ends, your data is deleted or anonymised in line with our retention policy. You can confirm the timeline via the Help Centre.

Any update to our core terms is sent to the email address registered on your account. We do not make significant policy changes without notifying active account holders in advance. Check your inbox and account notifications regularly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.